Frequently
Asked Questions

Access on-demand urgent care virtual visits in the Find Care section of MyOchsner web portal from your desktop or laptop computer. On a mobile device, use the MyOchsner app.

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Schedule a behavioral health appointment online through the website.

The cost of an on-demand urgent care virtual visit with a medical provider in Louisiana is $49*. Therapy appointments are $85. The cost for each type of visit is the same even on nights, weekends or holidays.

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*Price subject to insurance. An on-demand urgent care virtual visit with a provider outside the state of Louisiana is $64 (subject to insurance).

Exam data is sent via an encrypted, secure network to your physician or the physician of your choice and is stored on our HIPAA-compliant cloud. Only you and your doctor can determine who can access your medical records.

Yes. If a prescription is needed for your urgent care needs, your healthcare provider can prescribe it, and you can have your prescription delivered to your house or office if the final delivery location is within a 20-mile radius of one of Ochsner’s ten pharmacies.

Same-day delivery is available Monday through Friday, 8 a.m. to 4 p.m. and Saturday (New Orleans only), 8 a.m. to 7 p.m.

Select "On-Demand Virtual Visit" from the Find Care section in MyOchsner or use this link to get started.

Email MyOchsner@ochsner.org or call our Patient Support Line at 1-877-339-2637. The MyOchsner Patient Support Team is available Monday – Friday: 8 a.m. – 5 p.m.